Success in business doesn’t happen by standing still. The most successful business owners are always looking for ways to grow, improve, and move forward—even when the market is challenging. Growth requires an open mind, a willingness to learn, and most importantly, a commitment to take action. Every new location, every improvement, and every new opportunity can make a difference in your bottom line. Our team is here to provide the experience, ideas, and support to help you succeed, but the opportunity becomes results when you put those tools to work. Keep moving forward, keep looking for opportunities, and keep building a more profitable business.
Recent newsletters touched on ways to grow your business including a focus on new markets (casinos, dispensaries, mass transit). This newsletter focuses on growing your business by generating leads and the equally important topic of retaining customers. By retaining customers, you ensure that each time we secure a new location your business adds a new revenue stream
The two main and 100% preventable reasons locations are lost are:
- 01
Service issues and lack of communication – you respond slowly to low funds or technical issues and neglect to let the location management know when the ATM is working again. Servicing quickly and communicating effectively leaves a good impression and strengthens the relationship while leaving the ATM out of service or forgetting to let them know when it’s fixed results not only in lost revenue but reduces the trust the customer has in you and leaves the location vulnerable to termination.
- 02
Funding – if funding is not sufficient to stock ATMs with a proper weekly load, the ATMs will run out of cash often resulting in complaints from customers which again jeopardizes the business relationship and leaves locations susceptible to being cancelled. There is no reason an ATM should ever run out of funds but if it does, it needs to be stocked quickly. If funding is an issue the best solution is to sell one or two locations to a neighboring franchisee and we can help with that.
A third reason locations are lost to competitors, that is often ignored or overlooked but is real and results in good locations being lost to competitors, is leaving an old ATM in service at a good location.
Competitors regularly approach ACFN locations to try and take over the service, and if you have an RL2000 (which at this point is 15 – 20 years old) at a good location you are making it too easy for competitors to take locations from you. I know some of you will think “it won’t happen to me” but it absolutely has happened and by the time ACFN foundout, a new agreement had been signed, and we were contacted to terminate rather than negotiate. Don’t let this happen to you!
If it’s not a great location it makes perfect sense to stretch the RL2000 as long as possible. For your good locations, however, we need to be preemptive. We want to retain our good customers and to achieve that, it is important that they have new ATM models so competitors cannot leverage old machines to erode relationships.
Therefore, to support the effort to retain business we are announcing special pricing starting October 15th and ending December 15th.
Special Pricing & Terms
Genmega Onyx - the regular price is $4,075. The special price for the next 2 months is $3,375 ($700 discount!!).
Triton Argo - the regular price is $4,294. The special price for the next 2 months is $3,594 ($700 discount!!).
- Purchase is to replace an existing older model ATM at a good-performing location
- The old ATM that was at the location will be retired (use for parts but not to install in future locations)
- Valid for purchases starting October 15th, 2026, and ending December 15th, 2026
Click here to place your order - ATM Special Order Form
Important note: when we upgrade equipment, we always approach the location to sign a 3-year extension and also discuss increasing the surcharge which increases your profit per transaction if appropriate.
Yes, there is a cost involved but you get a new term, more $$ per transaction and most likely another 10 years at a location that would otherwise be vulnerable to attacks from competitors.
Is it worth it? If a location earns $3,000 per year net after profit share and fees it will pay you an estimated $30,000 over 10 years. Of course, $3,375 is a lot of money but $30,000 is a lot more and not something you want to lose. With good funding, quick response times and newer equipment you will retain almost all of your locations for a very long time.
Take action to protect your best accounts and put the odds firmly in your favor. Contact Jim ASAP to discuss which locations and the strategy for surcharge increase and split.
Grow Your Business by Finding New Locations
Looking to grow your business and earn more revenue? One of the best ways to do that is by identifying new potential locations for your machines while you are out and about.
While we can generate leads your eyes and ears in the field are just invaluable since you know your local area best and finding these potential new locations while servicing your current machines can be an effective way to uncover new opportunities. It’s no coincidence that the franchisees who generate the most leads are also the ones that grow the most.
In addition to hotels, keep an eye out for businesses and high-traffic locations such as:
- Bingo halls
- Casinos
- Cannabis Dispensaries
- Bars/Nightclubs
- Gas stations
- Grocery stores
- Shopping malls
- Mass Transit (local bus depot & train stations)
- Any high-traffic locations where you’d like to place an ATM
If you come across a potential location in your area, please send me the name and address. I can then have the location qualified and confirm that it is available to you before you move forward with the drop.
Don't Forget About New Developments!
New developments are another great opportunity to grow your business. If you come across a new construction project in your area, take a moment to gather any information you can from the construction sign.
If possible, take a picture of the construction sign and email it to me. Once I receive the information, I’ll research the development online, gather any additional details available, and add the opportunity to your leads list.
New developments can be especially valuable because they give us the opportunity to get in early. Our goal is to make contact with the business or development 3–6 months before the scheduled opening whenever possible. Getting there early gives us a chance to establish a relationship and offer ATM services before the location opens its doors.
So, while you're out servicing your current machines, keep your eyes open for new businesses and new construction. The next great location could be right around the corner!
Important Reminder - All new leads must be submitted to me before making the drop. This allows us to properly assess the location, confirm that it is available to you, and add it to your leads list before any equipment is placed.
“Success is the sum of small efforts, repeated day in and day out.”
Robert Collier
“All our dreams can come true, if we have the courage to pursue them.”
Walt Disney